Agency Accelerator — getagencyaccelerator.co.uk · Last updated: 5 August 2026 · Version 2.1
1. Who we are
Agency Accelerator is the agency operating platform provided by Care Hires Limited (“we”, “us”), a company registered in England and Wales (company number 09319071) with its registered office at The Dock, Exploration Drive, Leicester LE4 5NU. We are the controller of the personal data described in this policy and are registered with the Information Commissioner’s Office under registration ZA750310. This policy covers this website and the Agency Accelerator platform.
For any privacy question, or to exercise your rights, contact dpo@carehires.com. For general queries, hello@getagencyaccelerator.com.
2. The personal data we process
Website visitors and subscribers: name, email address and any information you provide when you subscribe, request a demo, comment or contact us; plus technical information collected automatically, such as IP address, browser type, operating system and browsing behaviour, using cookies and similar technologies.
Platform users (agencies and their staff): identity and contact details; staff records and onboarding documents; right-to-work information; qualifications, training and compliance documentation, which can include Disclosure and Barring Service (DBS) certificate numbers, status outcomes and supporting documents; scheduling, shift and timesheet data; payroll, rates and deduction data; invoicing and finance data (full card data is handled by PCI-compliant payment providers); marketplace activity; and platform usage and security logs. DBS information is criminal-offence data and we handle it under the conditions in Schedule 1 of the Data Protection Act 2018 (employment, and safeguarding of children and individuals at risk), supported by our Appropriate Policy Document. Where staff choose to share information about challenges affecting their work, this may include health-related information, which we treat as special category data.
3. How and why we use your data
We use personal data to provide and maintain the website and the platform; to operate agency workflows — staff records, compliance, scheduling, payroll, invoicing and the marketplace; to communicate with you and respond to enquiries; to send newsletters and product updates where you have consented; to secure and improve our services; and to meet our legal and regulatory obligations.
Our lawful bases are: performance of a contract; compliance with a legal obligation; and our legitimate interests in operating and securing our services. Marketing relies on your consent, which you can withdraw at any time. We do not sell your data.
4. Who we share your data with
Recipients include: our cloud hosting and database providers (UK data centres); email and communications providers; payment providers; the care providers and agencies you transact with through the marketplace (with worker identifiers minimised); our operational and compliance support providers described in section 5; and regulators and authorities where the law requires it. Agency Accelerator is part of the Care Hires platform family, and data is processed within Care Hires Limited as a single controller.
5. Where your data is stored, and international access
All personal data processed through the website and platform is stored on secure servers in the United Kingdom, and our backups remain in the United Kingdom. Some of our operational, technical and compliance support functions are performed by authorised staff located outside the United Kingdom, currently in Sri Lanka, Pakistan and India. These staff access our UK-hosted systems remotely through secure, encrypted connections; personal data is not stored on, downloaded to or replicated on any device or system outside the United Kingdom.
Because these countries do not have UK adequacy regulations, this access is an international transfer under UK data protection law. We safeguard it with the Information Commissioner’s International Data Transfer Agreement, supported by a completed transfer risk assessment and strict technical measures: access is role-based and limited to the minimum needed, protected by multi-factor authentication, fully logged and auditable, and provided only through company-issued devices with no ability to export or download personal data. You may request further information about these safeguards, or a copy of the relevant transfer documentation, using the contact details in this policy.
6. How long we keep your data
We keep personal data only as long as necessary, in line with our retention schedule. Headline periods: identity and contact data — duration of our relationship plus six years; right-to-work records — duration of engagement plus two years; DBS information — six months from the relevant compliance decision, after which only the outcome record is kept; scheduling, timesheet, payroll and finance records — six years; security logs — twelve months. Retention can additionally be configured at customer level so your own schedule governs your data.
7. Your rights
You have the right to: access your data; have inaccurate data corrected; have data erased in certain circumstances; restrict or object to processing; data portability where applicable; and withdraw consent at any time where we rely on it. To exercise any right, or to raise any concern about how we handle your personal data, contact dpo@carehires.com — we respond within one calendar month and aim to resolve every concern directly with you. Should you remain dissatisfied after contacting us, you are entitled to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
8. Security
We protect personal data with encryption in transit and at rest, role-based and logged access, and multi-factor authentication. No method of transmission over the internet is completely secure, but once we receive your information we apply strict procedures and security features to prevent unauthorised access.
9. Cookies and third-party links
We use cookies and similar technologies to operate the website and understand how it is used; you can control cookies through your browser settings. Our website may link to third-party sites — their privacy practices are their own, and we encourage you to read their policies.
10. Changes to this policy
We may update this policy from time to time. The current version is always published on this page with its ‘Last updated’ date, and we will highlight material changes.
11. Contact
Care Hires Limited (Agency Accelerator), The Dock, Exploration Drive, Leicester LE4 5NU, United Kingdom. Data protection: dpo@carehires.com. General: hello@getagencyaccelerator.com.